How To Work With Us: Step-by-Step
1
Identify Your Support Needs
Start by assessing the type of support your program needs or wants. You don’t need to worry about which specific team to contact—our project managers will handle that for you.
2
Complete the Intake Form
Once submitted, our system will notify our project managers to review the request.
3
We’ll Outline the Plan
For Standard Support:
We’ll proceed directly with execution, with a project manager confirming details and flagging action steps for the relevant team members. We may schedule a short intake meeting if any clarification is needed.
For Premium or Mixed Support:
We’ll develop a tailored proposal outlining the scope, timelines, and cost breakdowns and provide it for your review – giving you a clear understanding of the investment required. You can discuss any adjustments or approvals before we proceed.
4
Kickoff Meeting (If Applicable)
For projects requiring a proposal, we’ll schedule a kickoff meeting once work is approved.
5
Your project manager will be your main contact, coordinating with relevant team members and ensuring that you are kept informed and that your project stays on track. You will also have the opportunity to interact directly with team members as needed to ensure seamless collaboration.
Execution
6
Project Completion and Review
We’ll conduct a final review to ensure all objectives are met.
7
Final Report and Debrief (if applicable)
For significant projects, we’ll provide a report summarizing outcomes, coverage, and analytics at the conclusion of the project and meet for a final check-in and feedback.
8
Invoicing and Payment
For Ongoing Support:
If your project involves ongoing support, such as part-time staffing or access to tools like Hootsuite, we will invoice your team monthly.
For Time-Limited Projects:
If your project is short-term, we will invoice your team at the conclusion of the project, along with any final reports.
In both cases, payment is made directly to us via an internal transfer.